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“Sorry No”– Kiwibank fails business basics
Today I decided to sign up to a new bank for my main business account. I was debating between Kiwibank and ASB – as they both seem to have the best reputation. I decided to give Kiwibank a go. First I...
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Kiwibank Business – the bank responds well
It also appeared that they just didn’t want my business. Today I met with Andy Bray, the regional manager for Kiwibank business and Wellington area manager Brian Davies – in response to the previous...
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A great experience – at Experience BMW
Occasionally I get great customer service experiences – and so it is each time with Experience BMW in Auckland. At BMW stores there is no hard pressure to buy – the stores let the bikes sell...
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How to win customers back – the 4 difficult steps
How long does it take to bring back a customer that has had a series of bad experiences? And what do you need to do to get them back? In Simon Grigg‘s case – about 8 years, and a heck of a lot. Let’s...
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